How long has OPHH been in business?

We began as an "online only" store in June of 2001.

Are you a manufacturer?

No. We are essentially a retailer (or etailer). We are however Designers and have strong relationships with Individual Craftsmen, and small companies who produce the items we offer. This allows us the ability to execute custom work for our customers.

Do you represent the Mission style only?.

We specialize in Craftsman, Arts & Crafts, Mission, and Prairie styles. Many of our products are also geared for Tudor Manor and Cottage styles. Recently, we have expanded our lighting lines with a more Contemporary feel.

Do you stock these items?

Many of our items have many options and made to order. Therefore, it is not practical to pre-select options and hold stock. We do however stock many small items such as some doorbells, house numbers, mailboxes, and switch plates. Many of our suppliers do stock some items and will drop ship direct to our customers for us.

What is the lead time for your products?

Lead times vary greatly from manufacturer to Craftsman, and from product to product. In many cases, the options selected will also determine the lead time. We have some products that take only one week before shipping. And we have some items that can take up to 10-14 weeks such as custom rugs. We have a slogan...."Good Things Are Worth Waiting For."

What if I receive my item and I do not like it just isn't right for the space?.

We cannot stress this enough...Please Read Our Returns Policy. We do everything possible to help our customers in their decisions in order to make sure they are making the best possible decisions. Because of this, we have extremely low return attempts. Many of our items are made to order according to our customer's selections and non-returnable. Or there may be a very high restocking fee. Many of our item are however returnable.

Do you ship Internationally?.

Yes. We can ship to certain International locations. We do however, examine the origins of the order very carefully and screen/confirm with the customer first. We have shipped to Canada, UK, Japan, and Australia. Shipping for International orders are quoted or our customer will pay "actual shipping costs" without any mark up. International customers are fully responsible for any possible tax, tariff, or customs fees (upon delivery or residual).

Wood Door Chime Installation Instructions

CLICK HERE TO HEAR THIS CHIME SOUND (conventional ding dong with single ding for second doorbell button)

Installing our door chimes and chime cover is fairly straight forward if you already have a functioning doorbell and chime with wiring in place. We do recommend however, that you have a qualified Electrician install in the event that your electrical system requires trouble-shooting or if your transformer needs updating. Transformers are not included. There is not mounting hardware included. You will only need 4 screws for the chime mechanism. You will need to choose your screws based upon what surface you are screwing into. Consider standard plastic anchors for drywall or plaster.

1. Turn off the power to the doorbell's low-voltage transformer, best done by turning a circuit-breaker in the electrical panel to 'OFF'. Test by pushing the doorbell button to be sure.

2. Remove your old doorbell cabinet. Test to see if your new cabinet will fit onto your old mechanism. If it does, go to step 5... if not, remove your old doorbell mechanism. As you do, mark the wires. You'll need to know which wires go to the back door, the front door, and the transformer.

3. Without applying ANY pressure to the sound bars, position the new mechanism and mark, then drill holes for the 4 mounting screws. Some doorbell models mount vertically, some horizontally. "UP" is clearly indicated.

4. Connect wires to the correct connections. They are marked.

5. Hang cabinet on the new mechanism.

6. Turn the power on and you're done!!

7. If the doorbell doesn't ring, check to see that:

the mechanism is right-side up.... (it happens).
you have 10 to 18 volts coming to the 'transformer' wire.
the button outside is in good condition.
the sound bars weren't disturbed during installation.